How it works
From referral enquiry to reintegration
A defined pathway, with the checks and approvals that must be satisfied at each stage before provision begins.
The pathway
Twelve stages, in order
- 1
Referral enquiry
A commissioner submits the initial provision request with the minimum information required to understand what is being asked for.
- 2
Information review
The case team reviews the request, the current education arrangement and the commissioned outcomes.
- 3
Suitability, regulatory and risk assessment
Requested hours, delivery environment, risk factors and regulatory boundaries are assessed before any acceptance decision.
- 4
Practitioner search and matching
Allocation considers qualification, specialism, SEND/SEMH experience, location and availability.
- 5
Commissioner approval
The proposed practitioner, timetable, outcomes and cost are confirmed with the commissioner.
- 6
Initial programme and outcomes
Learning and engagement objectives are agreed so progress can be evidenced from the start.
- 7
Provision starts
Delivery begins once compliance, safeguarding routes and commissioner authority are confirmed.
- 8
Session information recorded
Attendance, session content and engagement are captured for every session.
- 9
Attendance or welfare concerns escalated
Concerns are escalated according to the agreed protocol with the commissioner and, where required, statutory partners.
- 10
Six-week review
Attendance, progress and recommendations are reviewed with the commissioner.
- 11
Programme continues, changes or transitions
Provision is adjusted to reflect the child's progress and the commissioned outcomes.
- 12
Reintegration, discharge or handover
Provision closes with a structured handover to the receiving setting or next destination.
Submission of a referral does not equal acceptance. Ridgeway Provision confirms acceptance only after suitability, safeguarding, regulatory and practitioner availability considerations are satisfied.
FAQ